One Hatfield Hospital
Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
128
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
One Hatfield Hospital
2020-08-27
Person
5
5
0
Written by a patient
Written by a patient 27th August 2020
From the Admission to discharge, the care I received was fantabulous
2020-09-01 08:21:48
Response from One Hatfield Hospital
Thank you so much for your lovely feedback. We are pleased you had such a great experience. Many thanks Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-08-06
Person
5
5
0
Written by a patient
Written by a patient 6th August 2020
The room was very clean, the doctors and nurses were professional and friendly, the food was very nice and I cannot fault the hospital at all.
2020-08-10 11:09:19
Response from One Hatfield Hospital
Thank you for taking the time to review One Hatfield Hospital. We really appreciate it. Thanks Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-07-13
Person
2
5
0
Written by a patient
Written by a patient 13th July 2020
The care I received from the hospital was great which is why I've given stars in the appropriate areas but the admin has been horrendous I am afraid to say. I was told in the week prior to my operation that my boyfriend could come in the private room with me following recovery. On the day I was told he wasn't allowed in due to Covid-19 which not the kind of information you need on the day of the operation. Covid-19 has been going on for months so I do not see how a few days can change anything. Also I was charged £90 for a Covid-19 test by the LTC (something patients have to do prior to an operation) and was later told after being charged that I could get one free from the One Hospital. I was then told by the One Hospital it may be late to have either test in before my operation and my only option was to go to a local one which thankfully I had a housemate on hand to take me. This resulted in a few hours off work unnecessarily. When I was in recovery, I was also misgendered by one of the nurses. I also keep receiving phone calls from One Hospital about my payment for the operation. I have taken out a payment plan with Deko via the LTC so any payment problems I would advise taking up with LTC as I am tired with this game. I've had a serious operation I do not need this. The staff themselves beside the one who misgendered me were lovely and the results of the operation have been amazing so a big thank you to Mr Inglefield. However in regards to admin, there needs to be a serious internal check at how things are handled and Covid-19 can not be used as an excuse given the amount of time this has been going on for. Very unsatisfactory for private health care which has cost me over £4000
2020-07-22 13:03:14
Response from One Hatfield Hospital
Thank you for taking the time to review One Hatfield Hospital. We are so sorry to hear we have let you down. Our Clinical Director, Claire Denneny, would really like to talk to you directly to discuss your comments. We regret she is not at One Hatfield this week, so could we ask you to call in next week on 01707 44 33 33 to speak to her? In the meantime, please accept our sincere apologies for the negative experience you have had. Thank you Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-06-28
Person
5
5
0
Written by a carer
Written by a carer 28th June 2020
I was initially really nervous about my 4 year old sons Hydrocele Repair operation. I was nervous about the anaesthetic and the procedure and also aware that I needed to stay positive and brave for my son. The staff at the hospital were so welcoming and reassuring and they quickly helped put my mind at ease. I think the Health Care Assistants and the Nurses and all the other staff really went that extra mile in looking after us. They took the time to chat with us and said they could stay with me while my son was having the procedure and they kept checking in on us ensuring we were ok. This was so helpful to me as I felt anxious initially but they all really helped me feel much more calm. The way they spoke to us was lovely and they ensured my son was reunited with his two toys when he woke up. Thank you we enjoyed our stay with you.
2020-06-30 14:56:02
Response from One Hatfield Hospital
Thank you so much for your kind words. We are so pleased you had such a positive experience at the hospital. I'll pass your review on to the team. Our very best wishes to your son. Many thanks Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-05-20
Person
5
5
0
Great service and medical care. Exceptionally clean hospital with great support health workers. Positive experience all round thank you
20th May 2020
One Hatfield Hospital
2020-04-01
Person
5
5
0
Written by a patient
Written by a patient 1st April 2020
I had elective day surgery at One Hatfield shortly after the hospital opened. As a nurse myself I was totally blown away by the professionalism and positive attitude of all the staff. State of the art facilities and it is obvious that a lot of thought went into design of the hospital.
From my initial consultation with a GP (yes, they do this as well!) to an MRI scan and a consult with a surgeon the process was flawless. The finance department were also very on the ball.
The food was excellent and I really would recommend the hospital to anyone who is looking for treatment.
The GP service is very reasonably priced and there is ample parking with a tea/coffee bar to boot!
2020-04-07 14:29:30
Response from One Hatfield Hospital
Thank you very much for taking the time to review One Hatfield Hospital. We are so pleased to see such a positive review and will be sharing it with everyone at the hospital. Many thanks Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-03-11
Person
5
5
0
Written by a patient
Written by a patient 11th March 2020
Great service from the get go. Mr Sharma and the team were outstanding and all are superb ambassadors for ONE Hatfield. Wouldn't like to say I would call again (if you know what I mean) but if the need arose for any future medical procedures this would definitely be my first port of call. I cannot fault anyone today, a great team.
2020-03-12 14:16:17
Response from One Hatfield Hospital
Thank you so much for your kind feedback. I'll pass it along to the team. Indeed, we hope you don't have to cause to return, but good to know One Hatfield would be your first choice! All the best Georgina, One Hatfield
One Hatfield Hospital
2020-02-28
Person
5
5
0
Written by a patient
Written by a patient 28th February 2020
The hospital was clean and tidy but it was the staff that made my stay a really good experience. Every single member of staff that i dealt with was absolutely amazing and i can not thank them enough for making me feel calm and relaxed.
The 3 main people that dealt with me were Danielle & Leah (day) and Anna (night)- i think these were their names they did tell me, sorry if i got them wrong. The 3 ladies are an absolute credit to your hospital. Individually all so lovely and caring- thank you so much for looking after me. During my stay nothing was too much effort for them. There were a few issues but all of them were resolved - like the antibiotic drip that i needed not being in stock- but the staff made sure i was aware of this and kept me updated and provided me with a tablet form instead. As well as the buzzer i had not working but a solution again was sorted and i was provided with a phone to contact them should i need them. Thank you
2020-03-10 14:16:47
Response from One Hatfield Hospital
Thank you so much for taking the time to review One Hatfield Hospital. We're pleased you had such a great experience. Our staff work hard to provide great service and it means a lot see such positive feedback. We will pass your kind words on to all involved. Many thanks George, One Hatfield Hospital
One Hatfield Hospital
2020-02-05
Person
5
5
0
Written by a patient
Written by a patient 5th February 2020
I had a total knee replacement on the 14th January performed by Mr Waters. From my admission on Tuesday morning until I left on Thursday afternoon I felt cared for by everyone. Thank you
2020-02-19 15:08:38
Response from One Hatfield Hospital
Thank you very much for taking the time to review One Hatfield Hospital. We are so pleased you had such a positive experience and will pass your review on to all of the team as well as Mr Waters. Thanks Georgina, One Hatfield Hospital
One Hatfield Hospital
2020-02-02
Person
5
5
0
Written by a patient
Written by a patient 2nd February 2020
The staff looking after me on my visits were Mr Parwez and the MRI team, all were superb.
Thanks to all
2020-02-19 15:10:28
Response from One Hatfield Hospital
Thank you so much for your positive feedback, we really appreciate you taking the time to share it. We will pass your review on the MRI Team and Mr Parwez. All the best Georgina, One Hatfield Hospital
Profile
One Hatfield Hospital is a modern, purpose built private hospital equipped with the very latest technology. Our operating theatres provide you with the very best environment to keep you safe and free from infection.
Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.
We treat patients across a number of specialties including Orthopaedics, General Surgery, Gynaecology, Urology, ENT, Dermatology, Plastic Surgery and more.